This privacy policy is here to help you understand what information we collect at Playtest, how we use it, and what choices you have. When we talk about Playtest in this policy, we are talking about the company, the downloadable application and the Playtest website. Playtest is available for use via a web browser or applications specific to your mobile device.

This policy describes how Playtest treats your information, not how other organizations treat your information. If you are using Playtest in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Playtest. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your team owner or administrator. Please check with your employer, team owner or administrator about the policies it has in place regarding your communications and related content on Playtest. More on this below.

By using the Playtest products, you are consenting to the collection and the use of your information by Playtest, but only to the extent described in this document. If you wish to revoke your consent, you can do it in accordance with the provisions below.

Last updated at: Fri Sep 22 2017

Information we collect and receive

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

  • Account and profile information. The information we require to create your Playtest account is an email address, a password and data to determine your demographics as a player. This way we can target tests better, for instance based on location or game experience.
  • Log data. When you use Playtest, our servers automatically record information including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data.
  • Device information. In addition to log data, we may also collect information about the device you’re using Playtest on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data.
  • Communication content that you send and receive within Playtest. This includes:
    • The message content itself. This content can include messages, pictures, files and video among other types of files.
    • When messages or files were sent and by whom, when or if they were seen by you, and where you received them (in a channel, private group, or direct message, for example).
  • Information from partners or other 3rd parties. Playtest may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.

Our Cookie Policy

Playtest uses cookies to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Playtest account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your Playtest account and personal information in order to remember that you are logged in. Other cookies are not tied to your Playtest account but are unique and allow us to do site analytics and customization, among other things. If you access Playtest through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Playtest.

Playtest sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics for website analytics. Google Analytics provides their own opt-out. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

Most web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. Also, you are free to delete any existing cookies at any time. Please note that some features of the Site and/ or Services may not function properly when cookies are disabled or removed

How we use your information

We use your information for the following:

  • Providing the Playtest service. We use information you provide to authenticate you and deliver message content to you and from you
  • Providing insights and data to developers The whole idea of doing a test is to provide data to developers so they can improve their product. This consists of screenshots, information about your browser, device and Operating System, your name and email address, and log data of errors and events.
  • Providing aggregated data to publishers. Publishers are interested in how succesfull games or apps are or can be. Aggregated data provides insights on a detail level.
  • Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a Playtest user.
  • Investigating and preventing bad stuff from happening. We work hard to keep Playtest secure and to prevent abuse and fraud.
  • Integrations. Developers can integrate third party services with our product. For instance: communication or issue tracking software. We therefore exchange data with these services, which makes it available in these services.
  • Communicating with you
    • Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
    • In-product communications. We may use the information you provide to contact you through in-product messaging tools.
    • Email messages. We may send you service and administrative emails. We may also contact you to inform you about changes in our services, or our service offerings. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to Playtest users about new product features or other news about Playtest. You can opt-out of these at any time.

Your Rights

  • You have the right to examine any of your Personal Information that we collect. Should you wish to examine such information, please send us a written request to hello@playte.st. In certain cases we may not be able to provide you with access to all of your Personal Information (e.g. if the information also pertains to the Personal Information of another user).
  • You may withdraw your consent to the collection of Personal Information at any time by sending a written request to hello@playte.st. Upon receiving notice that you have revoked your consent, we will stop using your Personal Information within a reasonable time, which will vary depending on what information we have collected and for what purpose. Please note that we will send you an email confirmation upon receipt of your request. Therefore, if you do not receive a confirmation email, please contact us again with your request. If you do choose to withdraw such consent, your experience may be diminished, or your ability to choose some of the options on the Website or the services provided therein may be limited.

Your Choices

  • The browser you use may provide you with the ability to control cookies or other types of local data storage.
  • Your mobile device may provide you with choices around how and whether location or other data is shared with us.

How long do we store your data?

We don’t store your data longer than legally allowed and not longer than necessary for the purposes the data was collected for. We are legally required to store specific data for a certain period of time.

Sharing and Disclosure

There are times when communications and related content and other user information may be shared by Playtest. This section discusses only how Playtest may share user information. Organizations that use Playtest may have their own policies for sharing and disclosure of information they can access through Playtest. Playtest may share information:

  • With consent, to comply with legal process, or to protect Playtest and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Playtest; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a legal or law enforcement request for information we will do our best to notify the subject of the request if we are able.
  • With third parties and agents. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf. We may also share data with hosting providers, payment processors, marketing vendors, and other consultants who work on our behalf and under contractual promises of confidentiality.
  • In the event of a merger or sale. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Privacy Policy.
  • That is aggregated and non-identifiable. We may also share aggregated or non-personally identifiable information with our partners or others for business or research purposes. For example, we may tell a prospective Playtest customer the average number of tests. Again, this policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.

Security

Playtest takes reasonable steps to protect information you provide to us as part of your use of the Playtest service from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

Children’s information

Playtest is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Playtest after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

Contact Playtest

Please also feel free to contact us if you have any questions about our Privacy Policy, at hello@playte.st or at our mailing address:

Playtest
Torenallee 28-20
5617 BD, Eindhoven
the Netherlands